Tk4 — Your Privacy Is Our Top Priority

1 Scope & Applicability

Tk4 is an internationally licensed online betting platform serving players in Bangladesh and beyond. We believe your privacy is a fundamental right, and this policy has been crafted with that right in mind.

This privacy policy explains what personal data we collect, why we collect it, how we use it, and how we keep it secure. By using tk4's website, app, or any of our services, you are deemed to have accepted this privacy policy.

Our privacy policy is built to international standards, including GDPR and other applicable data protection laws. For users in Bangladesh, this policy is also published in Bengali to ensure every point is easy to understand.

2 What Information We Collect

Tk4 collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

Information You Provide Directly

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Home address and country.
• National ID or passport number (for KYC purposes).
• Payment method details (bKash/Nagad/bank account number).

Automatically Collected Information

3 Why We Collect Your Information

Tk4 uses your data only for specific, lawful purposes. Each purpose is clearly outlined below.

• Account Management: For registration, login, and account security.
• Identity Verification (KYC): To verify age and identity in compliance with international regulations.
• Financial Transactions: To process deposits, withdrawals, and payments.
• Service Improvement: To improve your experience on the platform.
• Security Assurance: To prevent fraud, money laundering, and hacking.
• Marketing (subject to consent): To send offers, bonuses, and promotional messages.
• Legal Obligations: To meet regulatory reporting requirements.

4 Data Retention & Security Practices

Tk4 uses world-class technology to keep your information secure. Our servers are hosted in data centers that meet international security standards.

Technical Security

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Payment card data is stored in compliance with PCI DSS Level 1 standards.
• All data is stored in encrypted form in the database.
• Two-factor authentication (2FA) is available for added security.
• Regular security audits and penetration testing are conducted.

Data Retention Period

Certain data is retained for a specified period after account closure, as required by law. Financial transaction records are generally kept for up to 5 years. Other data is deleted within 1 year of account closure.

5 Data Sharing Policy

Tk4 never sells your personal data. However, limited information may be shared in specific circumstances outlined below.

• Payment Providers: Only the information necessary to process deposits and withdrawals.
• KYC Service Provider: Specific document details for identity verification.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Audit & Compliance: To regulatory authorities for license renewal purposes.

All third-party service providers are bound by contract to comply with tk4's privacy standards. They may only use data for the specific purposes assigned to them.

6 Cookie Policy

Tk4 uses cookies to enhance your browsing experience. Cookies are small files stored in your browser.

Cookies We Use

• Essential Cookies: Required for login and session management — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, time zone, etc.).
• Analytics Cookies: To analyze site usage (subject to your consent).
• Marketing Cookies: To show relevant offers (subject to your consent).

You can disable non-essential cookies at any time through your browser settings. Please note that turning off certain cookies may affect some features of the site.

7 Your Rights Over Your Data

You have certain important rights over your personal data. tk4 respects these rights and is ready to assist with any request you may have.

8 Third-Party Services & Links

The tk4 platform uses certain third-party services, such as payment gateways and KYC providers. These services may have their own privacy policies.

• Payment providers maintain their own security standards.
• Only anonymized and aggregated data is sent to analytics services.
• Tk4 is not responsible for the privacy practices of third parties.
• All third-party providers are required to be bound by strict data processing agreements.

9 Child Protection

Tk4 strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Government-issued ID verification is carried out when there is reasonable cause for doubt.
• Any account found to belong to a minor will be closed immediately.
• Parents or guardians can report concerns about a child's account by contacting support@tk4.im.

10 Policy Update Process

Tk4 may update this Privacy Policy as needed. When changes are made, we follow the process outlined below.

• For significant changes, advance notice will be sent to your registered email address.
• The date of any change will always be shown at the top of the page.
• Continued use of the service after any changes takes effect will be considered acceptance of the updated policy.
• Previous versions will be archived for reference.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. We take every matter you raise seriously.

• Email: support@tk4.im
• Live Chat: Available at the bottom-right corner of any page on the site.
• Help Center: Help Center Page View.

We typically respond to complaints within 48 hours. For urgent security matters, a response is provided within 24 hours.